Management

Fundamental basis of operational management: The soft skills

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Fundamental basis of operational management: The soft skills

4 to 8 participants

Online training

Duration: 14 hours (2 days)

1200 € excl. tax per person

Video-conference training, adapted to people with disabilities

Access time after registration: 1 month.

Alternative theoretical and practical means with case studies and analysis tools.

Evaluation: tests and quizzes throughout the training

In-company training: contact us

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General aim of the training

To identify the soft skills which need to be developed in operational management

To know how to communicate appropriately so as to maintain motivation within your team

To analyser current communication in order to put in place a personalised action plan

PROGRAMME

The necessary soft skills of the operational manager

To know when to let go and to trust (delegation tool sheet)
How to manage and redefine (behaviour on the verge of being unacceptable, your mechanisms and interviews about concerning cases)
To know how to become organised in your work (co-development with the DMCA protocol – Describe, create a Model, build together et Apply/ Eisenhower matrix)
To be credible and inspiring (reminder about managerial requirements and amplitude)
To know how to give constructive feedback (case study with methodology)

The operational manager communication

Storytelling of communication bases (communication and its components)
The challenges of communication (Informative, normative, relational, positioning, of influence)
The different types of communication (interpersonal, group, external, internal) and your part
To know how to make clear requests (the methodology of direct requests)
To conduct identification interviews (sonar message, positive active listening, interview methodology)

Analysis of your communication