Client service officer

Client service officer

Job Details

Client service officer
Contrat à Durée Indéterminée


Since 2012, Anywr has been recruiting and supporting talent mobility for companies around the world. Anywr helps companies to find rare talents quickly and supports talents in their mobility and professional flexibility projects.

We are recruiting for our client, the Henner Group, a Health Manager to meet their growth challenges. Your position is based in Tunis.


You are the main contact for policyholders:

- You will advise and support them through whatever channel they choose: telephone, email or post and you will manage the payment of their services,

- You actively contribute to their satisfaction through the quality of the response provided, the quality of treatment and your contribution to the achievement of the group's site performance indicators

- You manage calls from beneficiaries and health professionals:

- You inform and advise clients on the guarantees they have taken out,

- You accompany them on a daily basis in their care.

You carry out the administrative management:

- Management of the life of the contract: registration and cancellation of contracts, collection of contributions,

- Management of health services: recording of reimbursements, preparation of estimates, delivery of reimbursements in accordance with internal procedures,

- Management of updates and modifications of files (contract, address, RIB)

You manage customer relations:

- You provide information to policyholders on their contract cover, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.), mainly by telephone and or by e-mail,

- You will advise them and provide a response to all their requests as well as those of health professionals.


We are looking for a young graduate with a good command of French and English and a preference for and facility with the back office.

By joining the Henner group's teams, you will benefit from training on the Tunis site, full support in their businesses and tools, as well as local management. Your job is not a routine one, you will occupy a position with great versatility and prospects for development.

Your position is a permanent contract and you will benefit from all the social advantages granted to their teams:

- Performance bonus (depending on the company's results in the previous year)

- Annual and quarterly bonus

- Catering and transport allowance

- 100% health insurance at the employer's expense - membership in the month following the date of integration

- Possibility to apply for internal mobility according to eligibility criteria

- Training courses each year

- Possibility to telework after 6 months of seniority within the group: 2 days per week (up to 3 days for pregnant employees)

- Free shuttles set up to transport employees (the shuttle route is well defined, with 6 stops per route)

N.B.: The shuttle route may change according to the needs of the employees.

Work at weekends:

The days worked are from Monday to Sunday (depending on the schedule set up by the manager). Below are the details of the payment of additional hours:

- Saturday: 170% increase

- Sunday: 170% surcharge

- Public holidays: 200% increase + 1 day off

- Two days off during the week

- 40 hours per week

Timetable :

The Henner Group offers its Tunis-based employees flexibility in terms of arrival and departure times, provided that the 8 hours of actual work per day are guaranteed. The variable morning and afternoon slots are as follows: between 07:00 and 10:00 (morning) and between 16:00 and 19:30 (afternoon).