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Stage - Client service officer

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Job Details

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Stage - Client service officer
Lisbonne
Stage
English
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Context

Anywr is recruiting for one of its clients, a bilingual French / English account manager for a 6-month internship.


Henner is a global player in social protection & leader in group health insurance in France, which advocates benevolence, autonomy and also values diversity & inclusion.



Your main tasks will be as follows:


You will advise and assist policyholders through whatever channel they choose: telephone, e-mail or post, and you will manage the payment of their benefits,



You actively contribute to their satisfaction through the quality of the response, the quality of the processing and your contribution to the achievement of the performance indicators of our site.



Mission

Management of the life of the contract: registration and termination of contracts, collection of contributions, - Management of health benefits: registration of reimbursements,



Management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. according to internal procedures,



Management of file updates and modifications (contract, address, bank details, etc.).



You manage customer relations:




You provide information to policyholders on their contract cover, reimbursements and all aspects of the life of the contract (subscription, changes, cancellations, contributions, etc.), mainly by telephone and/or e-mail,



You advise them and respond to all their requests as well as those of health professionals.




There is no prospecting or selling in your business.



Profile

You are a student at a language or business school.

Do you speak English and French perfectly?


We are made to get along!





Company