Remote working and tool digitalisation: how do you support employees?


Joséphine Depoitte

Remote working and tool digitalisation: how do you support employees?

Most companies and their employees worked remotely for the first time during the height of the health crisis, during lockdown. In a study conducted by Malakoff Humanis, 90% of the companies surveyed had never experimented with working from home before the crisis.


What are the challenges for managers confronted with new ways of working?


Ensuring good working conditions

Although satisfaction with working from home remains high, 47%* of respondents think work feels more intense. Digitalisation is pushing employees to accelerate the pace and adapt more quickly. For working from home to be successful, managers need to ensure that their teams have all the necessary equipment and that it works.


Managers can come up with a list of material needs internally and thus assess the health and safety of the premises where everybody is working remotely. Difficulty evaluating is encountered by 54%* of managers. If the employee's remote working location is not ideal, there are in fact short-term solutions that exist. The manager can include regular catchups either one-to-one or in teams throughout the day. Planning and pacing your work day enables you to get organised better and understand needs.


Prevent teams from getting socially isolated

We are not all equal when it comes to the digitalisation of work and tools. 51%* of employees surveyed experience greater technical difficulties when working from home. Faced with this digital and social divide, managers have a key role to play where the watchword is support! Training sessions can be organised remotely and internally (if possible) to promote team cohesion and solidarity.


The Cooptalis experience

We have also experimented with working from home and are continuing to implement it today. This experience made us wonder about access to digital technology in France and how to deal with digital exclusion. We have therefore decided to take a stand against digital difficulties with the DIGITALL project.


The DIGITALL Project

The aim of this project is simple: to confront digital exclusion in France and to provide access to the necessary resources in terms of training and equipment for the most vulnerable. To get this project off the ground, we are collaborating with French Tech Lille to collect hardware that will be refurbished by Solidarité Informatique and Ateliers sans frontières. Once these computers have been refurbished, they will be given to recipients following a training program.


In this way, we hope to remove barriers to digital technology and help the most vulnerable people in France achieve better socio-integration.

If you would also like to support this project, please visit the La Fabrique Aviva website.



*Source: Survey conducted in September 2020 Malakoff Humanis


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Joséphine Depoitte

by Joséphine Depoitte